In the highly unlikely event of you having a complaint with our services, we would like to assure you that we will take the matter extremely seriously. Before asking you to notify us of your complaint below, we like to briefly outline how we will deal with it.
We will acknowledge receipt of the complaint within 3 working days and we hope to provide a final response within 4 weeks. We will write to you again within 4 weeks if we are unable to provide a final response within that time period. In any event, we will respond to your complaint in full within 8 weeks.
If you have a complaint regarding our online service, please follow the link below to be redirected to the Online Dispute Resolution Platform: ec.europa.eu/consumers/odr
If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to